No-Refund Policy – All Items (New & Used) – Customer Responsible for Shipping Damage

 

 

1. Scope

This policy applies to all items sold by Zanzur Cards & Retro/Matan Zanzuri (“the Seller”), including:

 

• New items

• Used / pre-owned items

• Sealed products

• Collectibles

• Accessories

 

 

All items are sold as described on their individual product pages.

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2. No Refunds on All Items

 

 

• All sales are final.

• Once an order is placed and shipped, the Seller does not offer refunds, returns, exchanges, or cancellations—except in the limited cases listed in Section 4.

• By completing the purchase, the Buyer confirms that they reviewed all product descriptions, photos, and condition notes.

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3. Customer Responsibility for Shipping Damage

 

 

• All items are shipped at the Buyer’s risk.

• The Buyer is fully responsible for any damage, loss, or destruction occurring during shipping or delivery, including but not limited to:

   

  • Bending

  • Creasing

  • Dents

  • Scratches

  • Water damage

  • Crushed packaging

  • Delays or mishandling by the courier

   

• The Seller is not required to refund, replace, compensate, or exchange any item damaged during transit.

• If the Buyer wants insurance or upgraded shipping, they must request it before checkout (if available).

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4. Exceptions – When a Refund or Replacement May Be Considered

 

 

The Seller will only consider returns or refunds in the following strict cases:

 

 

a) Wrong item sent

 

 

If the Seller ships a completely different item than what the Buyer ordered.

 

 

b) Clear misdescription

 

 

If the item delivered is significantly different from the listing (e.g., wrong edition, wrong model, wrong condition rating).

 

 

Important:

 

 

Damage caused during shipping is not considered misdescription.

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5. Buyer’s Inspection Obligation

 

 

• The Buyer must inspect the item immediately upon delivery.

• Any claim of misdescription or wrong item must be submitted within [insert number, e.g., 48 hours], including photos or videos.

• Claims submitted after this window may be rejected.

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6. Return Process (If Approved Under Section 4)

 

 

• If a return is authorized, the Buyer must return the item in the same condition it was received.

• Return shipping costs are paid by the Buyer.

• Refunds (when approved) will be issued within [14 business days] after the Seller receives and inspects the returned item.

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7. Warranty

 

 

• New items may include a manufacturer warranty only if stated.

• Used items are sold as-is, with no warranty unless explicitly noted.

• Warranty does not cover any shipping damage or customer-caused damage.

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8. Legal Notes (Israel Consumer Protection Law)

 

 

• The Consumer Protection Law, 1981 allows sellers to define refund and cancellation terms, as long as they are clearly disclosed before purchase.

• This no-refund and shipping-risk policy is presented prior to checkout, fulfilling the legal transparency requirement.

• Certain items may have limited or no statutory cancellation rights, especially used items, sealed collectibles, and products with fluctuating value.

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9. Contact Information

 

 

For issues that may qualify under Section 4:

 

📧 Email: Zanzur@icloud.com

📞 Phone: +972536904419

 

We aim to provide fair and timely assistance.

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10. Policy Updates

 

 

This policy may be updated periodically. All changes apply to future purchases only.